Job Specifications & Details
Role Overview
Join our team as a Consultant Manager. You will engage with clients in chats, identify their needs, process orders, conduct negotiations, and prepare necessary documentation. Your responsibilities will also include monitoring payments and maintaining the client database within the CRM system. You will collaborate with cashiers for check generation, prepare reports, and achieve key performance indicators (KPIs).
Key Responsibilities
• Engaging with clients in chats: identifying needs, processing orders, conducting negotiations
• Preparing documents and monitoring payments
• Maintaining the client database in the CRM system
• Collaborating with cashiers for check generation
• Preparing reports and achieving KPIs
Requirements & Qualifications
• Experience working with clients in chats, service sales, or a call center environment
• Excellent communication skills and confident verbal expression
• Proficient PC user and knowledge of CRM systems
• Prior experience as a supervisor is a plus