Job Specifications & Details
Role Overview
This role involves engaging with customers to understand their needs and support retention initiatives. Your primary responsibility will be making outbound calls using pre-defined scripts and fostering strong relationships with clients. You will also be responsible for sending emails, SMS, and messages to users, managing the existing customer database, and analyzing customer activity. Additionally, you will assist in testing new communication methods, promotions, and special offers.
Key Responsibilities
• Communicate with customers to understand their needs
• Support customer retention campaigns
• Make outbound calls using prepared scripts
• Build strong communication and relationships with clients
• Send emails, SMS, and messages to users
• Work with the existing customer database
• Analyze customer activity and engagement
• Assist in testing new communication methods, promotions, and special offers
Requirements & Qualifications
• Arabic language proficiency is required
• Russian language proficiency at B1+ level is preferred