Job Specifications & Details
Role Overview
Do you want to work in an international company and become part of one of the most dynamic industries? Then we are looking for you! We are seeking a Customer Support Manager who will be a reliable pillar for our users and help create a top-tier service.
Key Responsibilities
• Communicating with users via online chat and email. • Assisting with registration, account login, and platform navigation. • Consulting on payments, bonuses, promotions, and platform functionality. • Resolving non-standard situations and interacting with other departments. • Registering requests in CRM and maintaining a high level of service.
Requirements & Qualifications
• Proficient written Ukrainian language skills. • Confident PC skills. • Attention to detail and responsibility. • Communication skills and customer orientation. • Ability to learn quickly and multitask. • Experience in customer support is a plus. • Experience in the Digital Entertainment industry is welcome but not required.