Job Specifications & Details
Role Overview
Join our team as the primary point of contact for our users. You will handle live chat, email, and phone inquiries related to accounts, transactions, account operations, and loyalty programs.
Key Responsibilities
• Be the first point of contact for users.• Handle live chat, email, and phone queries regarding accounts, transactions, account operations, and loyalty programs.• Resolve complaints fairly and escalate them when necessary.• Support KYC processes, ensure user safety, and maintain platform compliance.• Provide user insights and feedback to the team.
Requirements & Qualifications
• Polished written and spoken English.• Experience in supporting digital products, platforms, or interactive entertainment projects.• Familiarity with various entertainment products and digital content platforms (a plus).• Ability to maintain a calm, patient, and helpful demeanor under pressure.• Flexibility to work evening and weekend shifts.