Job Specifications & Details
Role Overview
Join our team as a Customer Support Specialist for a dynamic interactive entertainment project. You will be responsible for handling user inquiries in Russian, ensuring a high level of service and prompt resolution of issues related to platform functionality, financial transactions, and bonuses.
Key Responsibilities
• Process player inquiries via live chat and email in Russian (occasionally by phone)• Handle questions regarding verification, deposits, withdrawals, bonuses, and platform operations• Ensure compliance with SLA for initial response time and communication quality• Document recurring issues and escalate them to the product team
Requirements & Qualifications
• Experience in user support for interactive entertainment platforms for at least 1 year• Excellent written communication skills, ability to explain complex information simply• Proficient in Google Sheets• Stress resistance in conflict situations• Readiness for shift work, including night shifts