Job Specifications & Details
Role Overview
We are looking for a Customer Support Manager to interact with users of our digital entertainment platform. You will assist with registration, account login, platform navigation, advise on payments, bonuses, promotions, and platform functionality, resolving issues and maintaining a high level of service.
Key Responsibilities
• Communicate with users via online chat and email.
• Assist with registration, account login, and platform navigation.
• Advise on payments, bonuses, promotions, and platform functionality.
• Resolve non-standard situations and interact with other departments.
• Register requests in CRM and maintain a high level of service.
Requirements & Qualifications
• Proficient in written Ukrainian.
• Confident PC skills.
• Attention to detail and responsibility.
• Communication skills and customer orientation.
• Ability to learn quickly and multitask.
• Experience in customer support is a plus.
• Experience in the digital entertainment industry is welcome, but not required.