Job Specifications & Details
Role Overview
We are seeking an experienced leader to build and manage a team of operators and managers. This role involves developing effective sales and customer retention scripts, optimizing outbound calling and cross-selling processes, and overseeing key performance indicators (KPIs) and recruitment for our interactive entertainment platform.
Key Responsibilities
• Building and managing a team of operators and managers• Developing sales and retention scripts, outbound calling processes, and cross-selling strategies• Monitoring KPIs and recruiting new employees
Requirements & Qualifications
• Minimum 2 years of management experience in digital entertainment, fintech, or high-risk B2C sectors• Proficiency in CRM systems and analytics• English language proficiency at B2–C1 level