Job Specifications & Details
Role Overview
Seeking a Head of Customer Operations with 5+ years of experience in the digital entertainment industry and practical experience managing customer operations in B2C interactive entertainment and/or sports analytics projects.
Key Responsibilities
Not specified
Requirements & Qualifications
• Mandatory experience in building processes and teams from scratch, deep understanding of Customer Support, KYC, AML, Payments, Responsible Gaming, Risk & Fraud. • Experience in managing customer experience, operational analytics, and KPIs. • Strong leadership and organizational skills, experience in cross-functional collaboration. • Experience in implementing automation and AI solutions in customer operations will be a significant advantage.