Head of FD Department

Crypto Payroll

USDT Available

• Manage the FD department: distribute leads, control shift coverage, online presence, and discipline• Manage the funnel from lead to first deposit and work daily on conversion growth• Monitor processing quality: analyze dialogues, errors, and manager performance• Develop and improve scripts, offers, and objection handling• Ensure CRM order: current statuses, absence of overdue and unprocessed leads• Collaborate with HR to hire, adapt, and train new employees• Bring new hires to target and manage turnover• Expand the department from the current 4 people to the required headcount• Provide daily funnel, task, and issue reports to the manager• Interact with traffic, retention, and payment departments• Motivate the team, work with underperformers, and conduct rotation if necessary

• Experience in the affiliate sector is mandatory• 1-2 years of experience managing a sales department• Experience managing a team of 5+ direct reports• Practical experience in hiring and adaptation: independently building a team, bringing new hires to target, managing turnover• Proficient CRM skills are mandatory• Experience with Chatterfy is a strong advantage• Experience with CIS markets is a plus• Fluent Russian language• Kazakh language is an advantage, English is not required• Ability to manage a team through numbers and metrics• Ability to identify reasons for performance drops and understand how to address them• Ability to train and develop employees• Self-reliance and organization in a remote setting• Ability to work calmly at a high pace• Ability to report results structurally and clearly