Job Specifications & Details
Role Overview
Seeking an experienced Head of Operations with over 5 years of experience in the interactive entertainment industry. The ideal candidate will have practical experience managing customer operations, support operations, or similar functions.
Key Responsibilities
• Building and developing operational processes and teams from scratch within B2C interactive entertainment products.
Requirements & Qualifications
• Deep understanding of customer support, KYC (Know Your Customer), AML (Anti-Money Laundering), payments, responsible gaming, and risk & fraud processes. • Experience in implementing automation and AI-driven solutions in customer service. • Strong analytical and management skills, with proven experience working with KPIs, enhancing customer experience, and improving operational efficiency. • Experience in regulated markets is a significant advantage.