Job Specifications & Details
Role Overview
A rapidly growing startup is currently undergoing restructuring, actively building its support service as a key tool for increasing revenue and conversion. The role focuses on the CIS market with ambitious plans for international expansion in the digital entertainment sector.
Key Responsibilities
• Establish support processes from the ground up, including a hybrid model integrating support, sales, and customer retention.• Effectively manage the team, optimize chat communication funnels, and influence key business metrics.
Requirements & Qualifications
• Experience in managing support, customer retention, or sales teams.• Expertise in chat communications (Telegram, CRM) and a deep understanding of user behavior logic on interactive platforms.