Job Specifications & Details
Role Overview
We are a multi-brand product IT company specializing in interactive entertainment, creating and developing our own products. For us, flawless product operation and high-quality service are key factors in user trust. We are currently expanding our team and are looking for an attentive, communicative, and friendly Junior Support Specialist. This person will be the first point of contact for our clients. If you are passionate about helping people and finding effective solutions, we would be delighted to meet you!
Key Responsibilities
• User Support: Respond to client inquiries via chat, email, and messengers. Identify the root causes of client issues and select optimal solutions. • Operational Tasks: Conduct text-based communication according to the queue of outgoing tasks. Provide accurate information based on the internal knowledge base and adhere strictly to established procedures. • Quality Control: Operate according to the company's established speed and quality standards. • Reputation Management: Uphold the company's image by maintaining friendly, professional, and correct communication in all situations.
Requirements & Qualifications
• Skills and Knowledge: Quick learning ability and capacity to navigate large volumes of information effectively. Proficient written and spoken Russian language skills. • Communication: Strong communication skills, including the ability to maintain conversation, de-escalate negative situations, and foster a friendly communication tone. • Personal Qualities: Developed empathy, the ability to listen and truly hear the client, and a genuine desire to help people.