Job Specifications & Details
Role Overview
Seeking an L2 Support Engineer for a product fintech company to resolve incidents.
Key Responsibilities
• Checking the statuses of payment operations (deposits, withdrawals, KYC);• Analyzing logs, API errors, and communicating with development teams;• Working with tickets in Jira.
Requirements & Qualifications
• Experience in technical support for 1+ year (preferably fintech/banking);• Proficient SQL (SELECT, JOIN), understanding of HTTP/JSON;• Attentiveness, stress resistance.