Job Specifications & Details
Role Overview
We are seeking a second-line support specialist to manage internal inquiries, collaborate with specialized departments, and ensure the high-quality processing of all requests.
Key Responsibilities
• Process inquiries received from the first line of support;• Verify information within the company's internal systems;• Forward inquiries to relevant departments and monitor their completion;• Review received responses and communicate the final resolution to the first line;• Adhere to internal instructions and regulations;• Ensure high-quality processing of inquiries and minimize errors.
Requirements & Qualifications
• Be detail-oriented and capable of handling large volumes of information;• Responsibly adhere to internal regulations and processes;• Learn quickly and apply new knowledge in practice;• Experience in support, customer service, or document management is a plus;• Fluent in Russian;• Knowledge of English or CIS languages is a bonus.