Job Specifications & Details
Role Overview
The company is seeking a second-line support specialist to handle internal inquiries and manage internal systems. This role is ideal for a detail-oriented professional who can work effectively according to established regulations and oversee the processing of requests.
Key Responsibilities
• Process inquiries received from the first line of support;• Verify information within the company's internal systems;• Escalate inquiries to relevant departments and monitor their completion;• Review received responses and communicate the final resolution to the first line;• Adhere to internal instructions and regulations;• Ensure high-quality inquiry processing and minimize errors.
Requirements & Qualifications
• Be detail-oriented and maintain high concentration;• Work with a large volume of similar information;• Responsibly adhere to internal regulations;• Learn quickly and apply new knowledge in practice;• Proficiency in Russian.Plus points:• Experience in support, customer service, or documentation;• Knowledge of English or CIS country languages.