Job Specifications & Details
Role Overview
A product-oriented FinTech company is seeking an L2 Support Engineer to resolve technical incidents. This role involves in-depth analysis and resolution of complex technical issues, ensuring the smooth operation of systems.
Key Responsibilities
• Monitoring transaction statuses and user verification (KYC)
• Analyzing system logs, HTTP/JSON, and API errors
• Working in Jira, coordinating tasks between L1 support and development teams
Requirements & Qualifications
• 1+ year of experience in technical support (FinTech/SaaS/IT)
• Solid knowledge of SQL (SELECT, JOIN) and understanding of API logic
• Attentiveness and readiness for a shift schedule (1 day on, 2 days off)