Job Specifications & Details
Role Overview
A leading digital entertainment company is seeking a Monitoring Engineer to analyze incidents, diagnose issues within a high-load microservice infrastructure, and collaborate effectively with development teams and partners.
Key Responsibilities
• Process and classify internal user requests;• Respond promptly to incidents, diagnose, and resolve typical problems;• Analyze events in microservice architecture and reconstruct incident chains;• Formulate and test hypotheses regarding the causes of failures;• Prepare information and escalate complex incidents to third-line support;• Interact with technical teams of partners during external outages;• Continuously monitor service status using logging and monitoring systems;• Identify anomalies before alerts trigger (e.g., latency growth, memory leak, retry, error rate).
Requirements & Qualifications
• 2+ years of experience as a technical support or monitoring engineer;• Understanding of high-load system principles;• Ability to analyze logs, metrics, and traces;• Experience with REST API, Postman, Swagger, or similar tools;• Skills in log analysis using Grafana (Loki), Kibana, or similar systems;• Experience with Jira;• Ability to identify incident causes and reconstruct event sequences.Bonus points:• Experience in setting up and maintaining monitoring systems;• Understanding of HTTP, TCP, SSL Handshake, and network errors;• Experience with RabbitMQ, retry mechanisms, and idempotency principles;• Knowledge of Kubernetes, Helm, containerization, and Linkerd.