Job Specifications & Details
Role Overview
We are looking for a responsible and competent online chat operator to join our technical support team. The project is confidential. We value our employees' time, which is why we offer quick and clear training at the start.
Key Responsibilities
• Promptly respond to customer inquiries in the technical support chat;• Full-fledged work within the CRM system;• Analyze and process user appeals;• Adhere to company regulations when resolving disputed situations.
Requirements & Qualifications
• Excellent command of the Russian language;• High level of responsibility and competence in customer communication;• Ability to learn quickly and adapt to new processes;• Maintain professionalism and politeness during high volumes of inquiries.