Job Specifications & Details
Role Overview
We are looking for a PC Operator (L2) to join our team. This role involves processing user requests, interacting with colleagues and international partners, and participating in resolving second-line technical support issues.
Key Responsibilities
β’ Handling requests on the second line of technical support
β’ Processing incoming chats at the second level of technical support and coordinating interaction with the first line
β’ Regular communication with partners from Russia and other countries
Requirements & Qualifications
β’ English language: B1 level or higher for interaction with international partners
β’ Experience in technical support is a plus
β’ Proficient in PC usage and MS Office suite
β’ Excellent communication skills and ability to build effective interactions with clients and partners
β’ Attention to detail, stress resistance, and ability to work with large volumes of information