Job Specifications & Details
Role Overview
Work on a 2/2 shift schedule (day/night). Key responsibilities include monitoring the quality of AI agent responses, thorough dialogue analysis to identify errors, effectively resolving complex customer inquiries, and classifying and escalating cases. This role also involves active collaboration with Support, Product, and Development teams to continuously enhance service quality.
Key Responsibilities
• Monitor the quality of AI agent responses• Analyze dialogues and identify errors• Resolve complex customer inquiries• Classify and escalate cases• Collaborate with Support, Product, and Development teams to improve service
Requirements & Qualifications
• Experience in Customer Support, QA Support, or AI Support within the digital entertainment industry• Proven experience in evaluating AI assistants• English language proficiency at B1+ level• Access to a personal computer and a stable internet connection