Job Specifications & Details
Role Overview
This role involves communicating with customers to understand their needs and supporting retention campaigns. Your primary responsibility will be making outbound calls using prepared scripts and establishing strong communication with clients. You will also be responsible for sending emails, SMS, and messages to users, working with the existing database, and analyzing customer activity. Additionally, you will assist in testing new communication methods, promotions, and special offers.
Key Responsibilities
• Communicate with customers to understand their needs• Support customer retention campaigns• Make outbound calls using prepared scripts• Build strong communication with clients• Send emails, SMS, and messages to users• Work with the existing database• Analyze customer activity• Help test new communication methods, promotions, and special offers
Requirements & Qualifications
• Arabic language proficiency required• Russian language proficiency B1+ preferred