Job Specifications & Details
Role Overview
A customer care and VIP service team is seeking a strong Sales Manager capable of building long-term client relationships and converting high-level service into revenue growth.
Key Responsibilities
• Conducting outbound calls for service support and upselling. • Achieving sales targets and monitoring user activity. • Working with CRM and creating personalized offers for customer retention. • Re-engaging and developing loyalty of VIP clients through a personal approach. • Providing full ticket support and controlling user requests. • Maintaining logs and recording key actions in the database. • Interacting with other departments and fulfilling management tasks.
Requirements & Qualifications
• Strong communication skills and experience in outbound sales. • Results-oriented approach and ability to meet KPIs. • Understanding of customer retention and loyalty development mechanics. • Discipline in working with CRM, logs, and tickets. • Ability to effectively interact with cross-functional teams. • Proactivity, responsibility, and commercial mindset.