Job Specifications & Details
Role Overview
Do you want to work in an international company and become part of one of the most dynamically developing industries? Then we are looking for you! We are seeking a Support Manager to provide reliable support to our users and help create a high-level service.
Key Responsibilities
• Communicate with users via online chat and email. • Assist with registration, account login, and platform navigation. • Advise on payments, bonuses, promotions, and platform functionality. • Resolve non-standard situations and interact with other departments. • Record inquiries in CRM and maintain a high level of customer service.
Requirements & Qualifications
• Proficient written Russian language. • Confident PC skills. • Attention to detail and responsibility. • Communication skills and customer orientation. • Ability to learn quickly and work effectively in a multitasking environment. • Experience in customer support is a plus. • Experience in the digital entertainment industry is welcome but not mandatory.