Job Specifications & Details
Role Overview
Seeking an experienced Support Manager to communicate with users in chats, present the product, and assist with technical issues. This role involves remote work with a night shift schedule.
Key Responsibilities
• Communicate with users in chats regarding their inquiries• Present the product and its features• Inform users about the status of their requests and assist in resolving technical issues• Maintain reporting
Requirements & Qualifications
• Experience as a support specialist in the digital entertainment sector for 1+ year• Experience in B2C product support• Understanding of the specifics and mentality of different GEOs• Experience working with Turkey will be an advantage