Job Specifications & Details
Role Overview
An international project is seeking a Russian-speaking Support Specialist to manage customer inquiries via Telegram chats. This role is ideal for individuals ready to work remotely and provide high-quality user service within the fintech industry.
Key Responsibilities
• Process incoming requests and communicate with users in chats;• Resolve standard issues following internal procedures;• Escalate complex cases to the team lead.
Requirements & Qualifications
• 6+ months of experience in support or customer service;• Fluent Russian, strong attention to detail, and high execution skills;• Candidates must be based outside Russia.