Crypto Payroll
USDT Available
Job Specifications & Details
Role Overview
An international Payment Service Provider (PSP) specializing in complex digital payment solutions is seeking a Support Specialist. This role involves handling incoming inquiries and ensuring timely and accurate merchant interactions.
Key Responsibilities
• Process incoming disputes, appeals, and follow-up requests from merchants.• Monitor compliance with response deadlines from traders.• Re-notify traders for urgent merchant requests and oversee additional response times.• Verify the accuracy of trader responses before sending them to merchants.• Identify erroneous, incomplete, or contradictory appeal responses.• Escalate complex or unusual situations to responsible personnel.• Document identified errors and contribute to internal process improvements.
Requirements & Qualifications
• Experience in support, payment services, fintech, digital entertainment industry, banking, or related fields for at least 6 months.• Understanding of deposit, withdrawal, dispute, and appeal processes.• High level of attention to detail.• Ability to formulate concise, clear, and correct responses.• Readiness to work night shifts on a 2/2 schedule.• A significant plus: experience with administrative panels, ticketing systems, CRM, or internal bots.