Job Specifications & Details
Role Overview
An international fintech project is seeking a Support Specialist to join its trader support team. If you enjoy communication, dynamic work, and solving operational tasks, and are eager to develop in the fintech sector, this position might be a great fit for you. Important: Due to VPN operational specifics, candidates located outside of Russia, Belarus, and Ukraine are considered.
Key Responsibilities
• Provide daily support to traders
• Process incoming inquiries and assist with resolving work-related issues
• Collaborate with cross-functional teams
• Work with Google Sheets, CRM, and internal systems
• Monitor data relevance and maintain process orderliness
Requirements & Qualifications
• Proficient and confident communication skills
• Attentiveness and responsibility
• Ability to react quickly to tasks
• Readiness to work in a multitasking environment
• Proficient in Google Sheets / Excel
• Eagerness to learn and develop quickly
• A plus: experience in support, back-office, or fintech
• A plus: experience with CRM systems
• A plus: understanding of operational or payment processes
• A plus: experience interacting with traders / P2P
• A plus: knowledge of Ukrainian language