Job Specifications & Details
Role Overview
A large digital entertainment company is seeking an experienced Team Lead for Chargeback & Fraud to head the department responsible for managing payment disputes and preventing fraud, with a specific focus on the Indian market.
Key Responsibilities
• Lead the full Chargeback & Fraud cycle for India, manage the team, and control SLAs.
• Develop anti-fraud rules and scoring based on data analysis.
• Implement and improve KYC processes to reduce chargeback rates.
• Monitor key fraud metrics and prepare reports.
• Adapt processes to regulatory changes in India (RBI, Payment and Settlement Systems Act).
• Interact with banks, PSPs, and payment systems regarding dispute resolution.
• Collaborate with other teams on the development of anti-fraud processes.
Requirements & Qualifications
• 3-5 years of experience with Fraud / Chargebacks in high-risk industries.
• Mandatory experience working with the Indian market.
• Understanding of UPI, IMPS, Paytm, PhonePe, and RBI requirements.
• Experience in team management or anti-fraud processes.
• Proficient in SQL and Excel.
• Strong analytical skills.
• Fluent English.
• A plus: Experience in sports entertainment, interactive platforms, or Forex.
• A plus: Practical experience with BI tools.
• A plus: Experience in building fraud-scoring and automating anti-fraud processes.