Job Specifications & Details
Role Overview
We are an international digital entertainment ecosystem actively expanding in the CIS, Eastern Europe, Latin America, Austria, Switzerland, Germany, and other markets. We develop high-load products using our proprietary technology stack and are looking for a Technical Support Engineer to join the team responsible for developing and maintaining payment system infrastructure.
Key Responsibilities
• Process customer inquiries and respond promptly to incoming requests. • Conduct initial incident diagnostics (collecting logs, screenshots, reproduction steps). • Create and manage tasks in Jira until full resolution. • Prioritize bugs and monitor their elimination. • Communicate with development and DevOps teams. • Inform customers about the progress of problem resolution. • Verify fixes before release.
Requirements & Qualifications
• Experience working with client-server applications. • Understanding of REST API, SQL, and HTTP statuses (4xx/5xx). • Proficient in Jira, Confluence, and ticketing systems (Zendesk, Intercom, or similar). • Ability to work with logs and perform initial technical diagnostics. • Technical English for reading documentation. • Developed communication skills and ability to work with clients. • A plus: Experience with payment systems. • A plus: Experience in FinTech or other high-load projects. • A plus: Understanding of Incident Management and Bug Tracking processes.