Job Specifications & Details
Role Overview
We are a product-driven digital entertainment company with our own licensed online gaming platform. We are looking for a VIP Retention Manager with knowledge of the Uzbek language, skilled in building long-term relationships with high-value clients, enhancing their loyalty, and improving retention.
Key Responsibilities
• Manage and develop the VIP client base
• Build long-term relationships with key customers
• Communicate with clients via Telegram, WhatsApp, online chats, and phone
• Reactivate inactive VIP clients
• Prepare personalized bonuses, quests, cashbacks, free spins, and other promotional offers
• Analyze client activity, deposits, and behavior
• Work on increasing Retention, LTV, and NGR, while reducing Churn Rate
• Collaborate with CRM, Payments, Fraud, and Support teams
• Accompany VIP clients during tournaments, promotions, and special campaigns
Requirements & Qualifications
• 1+ year of experience in a VIP Retention Manager, VIP Account Manager, or VIP Host position
• Mandatory experience working with online digital entertainment platforms
• Fluent in Uzbek language (oral and written communication)
• Fluent in Russian language
• Understanding of VIP segmentation principles and customer lifecycle
• Experience with bonus policies and personalized offers
• Ability to work with KPIs and analyze key metrics
• High level of communication skills and customer orientation