Job Specifications & Details
Role Overview
We are a product company in the interactive entertainment sector with our own licensed digital gaming content. We are looking for an experienced VIP Retention Manager with Uzbek language proficiency who can build long-term relationships with VIP players, increasing their activity and loyalty.
Key Responsibilities
• Manage and develop the VIP player database
• Build long-term relationships with VIP clients
• Communicate with players via Telegram, WhatsApp, online chats, and phone
• Reactivate inactive VIP players
• Prepare personalized bonus offers, quests, cashbacks, free spins, and other promotional activities
• Analyze player activity, deposits, and behavior
• Work on increasing Retention, LTV, NGR, and reducing Churn Rate
• Interact with CRM, Payments, Fraud, and Support teams
• Accompany VIP players during participation in tournaments, promotions, and special campaigns
• Ensure a high level of service and promptly resolve any client issues
Requirements & Qualifications
• 1+ year of experience as a VIP Retention Manager / VIP Account Manager / VIP Host in the interactive entertainment industry
• Experience specifically with digital gaming platforms
• Uzbek language proficiency sufficient for fluent communication with clients (oral and written)
• Understanding of VIP segmentation principles and player lifecycle
• Experience with bonus policies and personalized offers
• Ability to work with KPIs and analyze performance metrics
• High level of communication skills and client-orientation
• Fluent in Russian (oral and written communication)